4951 W. 18th St.
Lawrence, KS 66047
(785) 832-2865 x 250
Frequently Asked Questions
I am a new patient. Do I need to have my records from my previous provider sent to the office?
If you are generally in good health and have only been seen for routine exams, colds,etc., then you usually do not need to have your records transferred. However, if you have been treated for a chronic disease and have had more frequent visits, blood tests, etc., then it is probably a good idea to have your records sent to our office.
Do I need to talk to my nurse before scheduling an appointment?
No. You can schedule an appointment simply by calling our main number, (785) 841-6540, and speaking to the receptionist. We will do our best to accommodate your scheduling needs. However, for acute or urgent problems we may schedule you with another physician or mid-level provider in our clinic if your regular doctor is not available.
Why do I have to tell the receptionist the reason I need to be seen?
It is important to let the receptionist know what you need to be seen for so that we can allow enough time on the schedule. Some problems require more of the physician's time than others. Knowing ahead of time the reason you need to be seen helps us to reduce your waiting time.
How do I get my medications refilled?
Call your pharmacy and request a refill. The pharmacy will contact our office if you do not have any refills remaining on your prescription. We will only notify you if we cannot refill your prescription; otherwise, check with the pharmacy.
Why do I need an appointment to get my medications refilled?
All medications have potential side effects that will require periodic monitoring. Also, as your body changes with time, your dosage of medication may need to be adjusted. You may need to be seen in the office several times a year to monitor your prescription, depending on your medical condition. It is important that you make your follow-up appointments BEFORE your medication runs out.
What if I cannot afford my medications?
Ask your doctor if your medication has a generic equivalent. You can also check the drug's website to see if they offer patient assistance. Pharmaceutical companies only supply a limited amount of drug samples, so it is important that you make alternative arrangements for your medications.
Why do I need an appointment for recurring infections?
We do not treat infections over the phone. Routine symptoms need assessed by a physician as they could be a warning sign of a more serious problem.
Why do I need to return for follow-up appointments for my chronic illness?
Complications from chronic medical problems can be prevented with routine follow-up. Chronic illnesses or conditions such as diabetes and hypertension need evaluated by your physician every three to four months, depending on the condition and your health.