I've always had wonderful experiences with the nurses and providers, they always make me feel safe and welcome. The front desk staff has been dismissive, and has forced some fairly embarrassing interactions - like having me state my health concerns in front of other patients, being unwilling to work with me to explain payment information when I was contacting my insurance, etc. I was late once, and instead of telling me yes or no as to whether the provider would still see me they made it seem like it was a huge deal and seemed very exasperated and borderline rude. I'd rather get a no than be treated like that to be honest. I get that COVID is hard and everyone is stressed but I shouldn't be leaving the front desk getting choked up from stress and embarrassment in most of my visits. I guess I didn't really think it was a big deal and sort of a universal experience until I started working at a hospital and have seen very positive and nonjudgemental interactions between patients and staff there, even when the news wasn't great. The good news is that you can do most of your check-in virtually. Again, the providers have been nothing but kind so it's not enough to make me look for healthcare elsewhere, but I am disappointed. More
I've always had wonderful experiences with the nurses and providers, they always make me feel safe and welcome. The front desk staff has been dismissive, and has forced some fairly embarrassing interactions - like having me state my health concerns in front of other patients, being unwilling to work with me to explain payment information when I was contacting my insurance, etc. I was late once, and instead of telling me yes or no as to whether the provider would still see me they made it seem like it was a huge deal and seemed very exasperated and borderline rude. I'd rather get a no than be treated like that to be honest. I get that COVID is hard and everyone is stressed but I shouldn't be leaving the front desk getting choked up from stress and embarrassment in most of my visits. I guess I didn't really think it was a big deal and sort of a universal experience until I started working at a hospital and have seen very positive and nonjudgemental interactions between patients and staff there, even when the news wasn't great. The good news is that you can do most of your check-in virtually. Again, the providers have been nothing but kind so it's not enough to make me look for healthcare elsewhere, but I am disappointed. More
Nurses here could be a bit more caring and the doctors could be more straightforward in sharing what your exam results are, given the amount you'll spend for care in this private practice. They do have a lot of care services to avail of whenever LMH doctors are simply unavailable. More
Lawrence Family Practice has cared for my family well for over twenty years. Dr. Brad Phipps has provided me with fine personal care while we were without insurance and everything was out of pocket for my children, my wife and myself. He has been kind, pragmatic, humorous and when I was too heavy and my BP was too high did not let it slide. He got my attention to improve my diet and exercise. I have been treated by a dozen different physicians in my 60 plus years and I have always found Dr Brad Phipps to be a fine and caring physician. -William R Edmonds More
Lawrence Family Practice has cared for my family well for over twenty years. Dr. Brad Phipps has provided me with fine personal care while we were without insurance and everything was out of pocket for my children, my wife and myself. He has been kind, pragmatic, humorous and when I was too heavy and my BP was too high did not let it slide. He got my attention to improve my diet and exercise. I have been treated by a dozen different physicians in my 60 plus years and I have always found Dr Brad Phipps to be a fine and caring physician. -William R Edmonds More